Downloading Files

You can download files from two places in the Collaboration Hub:

• Documents page — Download any file you have access to from the full archive.
• Published Outputs page — Download approved, published documents.

Download Requirements

• Public documents are downloadable without signing in.
• Internal and private documents require an active signed-in account.
• Internal documents are available to authenticated users.
• Private documents are available to the uploader, administrators, and members of the canonical upload organization or an eligible shared project organization.

Supported File Types

Files accepted by the current upload/archive allowlist can be downloaded in their original format:

File Size Limits

• Each uploaded file is limited to 100 MB.
• The 500 MB configured export limit applies to the combined input size of a selected multi-file export, not to an individual file download.
• Large downloads may take time depending on your connection speed.

Download Troubleshooting

"Download button does nothing"

• Check that your browser is not blocking popups.
• Ensure JavaScript is enabled.
• Try a different browser.

"Downloaded file is corrupted"

• Ensure the download completed fully before opening.
• Try downloading again.
• If the issue persists, report the specific file to support.

"Access denied when downloading"

• The document may have restricted access.
• Contact your manager to request access.
• Your session may have expired — try logging in again.

Exporting Data

Managers and admins can export archive metadata as CSV for offline analysis. This includes:

• Document titles and filenames
• Tags and metadata
• Upload dates and source information
• Access levels and approval status

Export functionality is available through the Documents page filter panel.

Download History

For audit purposes, signed-in downloads are recorded. The audit-log view is available to administrators only; anonymous public downloads are not associated with a user audit event.