Login & Authentication

"I can't log in"

• Verify your username and password are correct. Passwords are case-sensitive.
• Try the Forgot Password link if you've forgotten your password.
• If this is your first login, contact your manager to ensure your account is active.
• Clear your browser cache and cookies, then try again.

"I'm logged in but the page says I'm not"

• Your session token may have expired. Log out and log back in.
• Check that your browser is not blocking local storage.
• Try a different browser or an incognito/private window.

Uploads

"My upload failed"

• Check that the file size is under 250 MB.
• Verify the file type is supported (PDF, DOCX, XLSX, CSV, images, etc.).
• Ensure you have Contributor role or higher.
• Try uploading a smaller file to isolate the issue.

"Upload is stuck at 100%"

• Large files may take time to process after upload completes.
• Wait a moment, then refresh the Documents page.
• If the issue persists, contact support with the filename and upload time.

"I can't find my uploaded file"

• Uploaded files start in the Raw archive state.
• Use the Documents page filter to show all archive states.
• Search by the exact filename.
• If the file was uploaded by someone else, you may not have access.

Search & Filters

"Search returns no results"

• Check your spelling and try simpler keywords.
• Clear all filters and try again.
• Make sure the archive state filter is set to "All" or matches the expected state.

"I see documents I shouldn't have access to"

• This may be a display bug. Log out and log back in.
• If the issue persists, contact an admin to review your access permissions.

Downloads & Previews

"Download fails"

• Ensure you are logged in and have access to the document.
• Check your browser's download folder and popup blocker settings.
• Try downloading from a different browser.

"Preview shows an error"

• Previews are not available for all file types.
• Try downloading the file and opening it locally.
• Some encrypted or password-protected files cannot be previewed.

Tags

"I can't apply tags"

• Only Contributors and higher can apply tags to documents.
• Make sure you are editing your own upload or have Manager role.

"Tags look inconsistent"

• Contact your manager to request a tag cleanup.
• Managers can replace or merge duplicate tags.

Performance

"The page is loading slowly"

• Try refreshing the page.
• Clear your browser cache.
• Check your internet connection.
• Large result sets may take longer to load. Use filters to narrow results.

Getting Help

If your issue is not listed here or the suggested fixes don't work:

• Contact your manager or an admin.
• Include the page URL, a description of the issue, and any error messages.
• If possible, include a screenshot of the problem.